Privacy Policy

Effective Date: October 2, 2026
Last Updated: October 2, 2026

Crystal Ballroom On The Lake respects your privacy and is committed to being transparent about how information is collected, used and handled when you visit CrystalBallroomAltamonteSprings.com, contact our venue or interact with services available through our website.

This Privacy Policy explains the types of information we may collect, how we use that information, the technologies and service providers that support our website and the choices available to you.

Crystal Ballroom On The Lake is an independently owned and operated Crystal Ballroom venue located in Altamonte Springs, Florida.

Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide when you contact us, request information, submit an inquiry, schedule or request a tour, communicate with our team or use forms and services available through our website.

Depending on how you interact with us, this information may include:

Your name
Email address
Phone number
Event type
Preferred event date or timeframe
Event or planning details
Information included in messages, questions or requests you submit
Other information you choose to provide

Please avoid submitting sensitive personal information through website forms unless it is specifically requested and necessary for the service you are seeking.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by Wix and by technologies or service providers used on the site.

Depending on your cookie and privacy preferences, this information may include:

Internet Protocol (IP) address
Browser and device information
General location information derived from an IP address
Pages viewed and website interactions
Referring pages or websites
Date and time of visits
Session and technical information
Cookie or similar technology identifiers
Advertising, campaign or referral identifiers

The specific information collected may vary depending on the technologies active on the website and the privacy choices you make.

How We Use Information

We may use information collected through our website to:

Respond to inquiries and requests
Provide information about weddings, events, packages and venue services
Schedule or coordinate tours and consultations
Communicate with prospective and current clients
Support event planning and customer service
Operate, maintain and improve our website
Understand website traffic and performance
Measure the effectiveness of marketing and advertising
Understand how visitors discover and interact with our website
Maintain business and communication records
Protect our website, business and users
Detect or address technical and security issues
Comply with applicable legal or regulatory obligations

We aim to collect and use information for legitimate business purposes connected with operating our venue, communicating with clients and prospective clients, providing requested services and improving the website experience.

Website Hosting and Wix

Our website is built and hosted using Wix.

Wix provides technology and infrastructure used to operate the website and may process technical and usage information as part of providing its services.

Wix may use cookies and other technologies necessary for website operation, security, functionality, analytics and other services. The information Wix processes is also subject to Wix's own privacy practices and policies.

CBCove and Event Planning Services

Crystal Ballroom On The Lake uses CBCove for certain inquiry, customer relationship, scheduling and event-planning services.

CBCove services may be embedded within our website or accessed through links from our website. When you interact with a CBCove-powered form or service, information you provide may be processed through CBCove to respond to your inquiry, coordinate services and support your event-planning experience.

Our website may also load technical resources associated with CBCove that are necessary for forms and other interactive features to operate.

Clients who book an event may receive access to additional CBCove planning tools and services. Information submitted directly through those services may also be subject to the privacy practices applicable to those services.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate website features, remember preferences, understand website activity and support advertising and measurement.

We use a cookie consent system provided through Wix and Usercentrics that allows visitors to manage non-essential technologies according to available categories.

Technologies identified on our website may fall into the following categories:

Essential

Essential technologies support functions necessary for the website to operate properly, securely or provide requested core services. These technologies may operate without optional cookie consent where permitted.

Functional

Functional technologies support additional website features and services, such as embedded maps, fonts, forms, interactive components and other website functionality.

Our website uses functional resources associated with services including Google Maps, Google Places, CBCove, Wix applications, Google-hosted fonts, Adobe Fonts/Typekit and supporting website libraries.

Analytics

Analytics technologies help us understand how visitors use our website, measure traffic and evaluate website performance.

Our website may use analytics technologies provided by Wix, Google and SiteWit. These technologies may process information such as website interactions, device or browser information, referring information and other usage data, subject to your consent choices and the configuration of those services.

Marketing

Marketing technologies may be used to measure advertising performance, understand campaign results and attribute website activity to advertising campaigns.

Our website uses a Meta/Facebook Pixel and may use Google advertising and conversion-measurement technologies. These technologies may receive information about website activity or advertising interactions when permitted by your consent choices and the configuration of those services.

Advertising and Attribution Information

When you arrive at our website through certain advertising, social media or marketing links, the website may receive campaign and referral identifiers.

These can include information such as:

UTM campaign parameters
Google advertising click identifiers
Meta/Facebook click identifiers
Microsoft advertising click identifiers
TikTok advertising click identifiers
Other campaign or referral parameters contained in a link

Our website may temporarily store recognized attribution parameters in your browser session and forward them when you choose to visit our CBCove tour-booking service. This helps preserve information about how visitors reached our website and supports marketing attribution.

Session-based information is designed to remain associated with the current browser session rather than function as permanent browser storage.

Google Maps, Fonts and Other Website Resources

Our website may use third-party resources to provide visual and interactive features.

For example, Google Maps and Google Places resources may be used to display location information and interactive maps. Google-hosted fonts and Adobe Fonts/Typekit may be used to display website typography. Supporting JavaScript libraries and content-delivery services may also be used to operate forms and other website components.

When these resources load, the third-party provider may receive technical information necessary to deliver the requested resource, such as an IP address, browser information or request information.

Where these technologies are categorized as non-essential through our consent-management system, their availability may depend on your cookie preferences.

Meta and Google Technologies

We use a Meta/Facebook Pixel to support advertising measurement and understand the effectiveness of certain Meta advertising campaigns.

Our website is also connected with Google technologies that may support website measurement, analytics, advertising attribution and conversion measurement.

The information processed by these services and how it is used may depend on the service configuration, your interactions with those providers and your privacy and consent choices.

Google and Meta operate independently under their own privacy policies and terms.

When Information May Be Disclosed

We may disclose information to service providers and other parties when reasonably necessary to operate our website and business or provide services you request.

Categories of recipients may include providers that support:

Website hosting and operation
Customer relationship and event-planning systems
Inquiry and scheduling services
Analytics and website measurement
Advertising and marketing measurement
Email and communications
Website functionality and content delivery
Information technology and security
Professional, legal or administrative services

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful legal process, protect our rights or the rights of others, investigate fraud or security concerns or protect the safety and integrity of our business and services.

Third-Party Websites and Services

Our website may contain links to third-party websites and services.

When you follow a link to another website or interact directly with a third-party service, that provider's privacy policy and practices may apply.

Crystal Ballroom On The Lake does not control the privacy practices of independent third-party websites and encourages visitors to review their privacy policies before providing personal information.

Marketing Communications

If you provide contact information in connection with an inquiry, request or other interaction with our venue, we may use that information to respond to you and communicate about the services you requested or expressed interest in.

Where required, promotional email or other marketing communications will be subject to applicable consent and opt-out requirements.

You may request that we stop sending promotional email communications by using an unsubscribe option provided in the communication, when available, or by contacting us directly.

Operational, transactional or service-related communications may still be sent when necessary to provide a requested service or manage an existing relationship.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, supporting legitimate business operations and complying with legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable legal or operational requirements.

Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should use appropriate care when transmitting personal information online.

Children's Privacy

Our website promotes weddings, quinceañeras, Sweet 16 celebrations, birthdays and other events that may involve children or teenagers. However, the website and its inquiry services are intended for use by adults responsible for planning or purchasing event services.

We do not knowingly seek to collect personal information online directly from children under 13 through our general website inquiry process.

If you believe a child under 13 has provided personal information to us without appropriate parental or guardian involvement, please contact us so the matter can be reviewed.

Your Privacy and Cookie Choices

When available, our cookie consent banner allows you to accept or manage categories of non-essential technologies used on the website.

Depending on the configuration and technology involved, declining a category may prevent certain analytics, marketing or functional technologies from loading.

You can revisit your cookie preferences through the privacy or cookie controls made available on our website.

You may also configure your browser to block, limit or delete cookies. Doing so may affect the operation of certain website features.

You may contact us to ask questions about personal information you have provided through our website or to request that we review, correct or delete information where applicable and reasonably possible.

Certain rights may also be available to you under privacy laws applicable to your place of residence and our business.

Consent Records

Our website's consent-management system may maintain records of privacy and cookie choices made by visitors. These records can include technical information associated with the consent choice, such as an IP address, device information and the date and time the choice was made.

These records may be maintained to administer visitor preferences and document consent choices.

Do Not Track and Browser Privacy Controls

Browsers and devices may offer privacy controls, including cookie restrictions or other preference signals.

Because technologies and legal requirements continue to evolve, our website's response to browser-based privacy signals may depend on the technology involved, the capabilities of our website platform and applicable legal requirements.

You can use the cookie and privacy controls available on our website to manage supported categories of non-essential technologies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technologies, business practices or applicable requirements.

When the policy is updated, the revised version will be posted on this page and the Last Updated date will be changed.

We encourage visitors to review this Privacy Policy periodically.

Contacting Us

If you have questions about this Privacy Policy, your privacy choices or information you have provided through our website, please contact:

Crystal Ballroom On The Lake
1012 West State Rd 436
Altamonte Springs, FL 32714

Phone: (386) 383-5931
Email: crystalballroomonthelake@gmail.com